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Project Overview
This QR-based customer review system was designed to help businesses streamline feedback collection and enhance their online reputation. The platform generates custom QR codes that direct customers to a dedicated review page, where they can provide feedback through a like/dislike mechanism.
Positive feedback automatically redirects customers to the Google Business page, encouraging them to leave a public review. Negative feedback, on the other hand, is handled through a structured custom form, allowing businesses to collect valuable insights and improve their services. The system provides businesses with a customizable, data-driven approach to customer engagement.
The challenge of project
Many businesses struggle to collect and manage customer feedback effectively, leading to missed opportunities for online reputation growth. The challenge was to create a system that simplifies feedback collection while encouraging positive public reviews and structured handling of negative responses.
- Providing an easy and quick feedback collection method for customers
- Encouraging satisfied customers to leave positive reviews on Google
- Ensuring negative feedback is handled constructively through custom forms
- Offering customization for businesses to match their branding and needs
Features of project
The system provides businesses with a structured and automated way to manage customer feedback while boosting online visibility.
Custom QR Code Generation
Businesses can generate unique QR codes that link to a personalized review page.
Like/Dislike Review Mechanism
Customers can provide feedback with a simple like or dislike for quick engagement.
Google Business Page Redirection
Positive reviews redirect customers to leave a public review on Google, improving online visibility.
Custom Feedback Form
Negative feedback is collected through a structured form, giving businesses insights for improvement.
Business-Specific Customization
Each business can customize the review page to match its branding and collect relevant feedback.
Data Collection & Insights
Businesses can analyze trends and feedback data to improve customer satisfaction and service quality.
Project Outcome
The QR Management System for Customer Reviews has transformed how businesses collect and manage customer feedback, leading to increased engagement and a stronger online presence.
- Increased positive Google reviews, improving businesses' online reputation
- Streamlined customer feedback collection through an intuitive QR-based system
- Provided businesses with valuable insights for improving services
- Reduced negative public reviews by guiding dissatisfied customers to private feedback forms
- Created a customizable and scalable solution for any business type
FAQ's
Find your answers here
Yes, the system can be fully customized to match different business needs, branding, and feedback collection requirements.